AI-Powered Voice Agent for Real Estate
Project Details
Duration
06 Months
Team Size
8 specialists
Industry
Real Estate
Technologies
RetellAI
OpenAI
Twilio
Project Overview
The real estate firm aimed to enhance its customer engagement by streamlining initial prospect interactions. They wanted to ensure that every inbound call—whether from a potential buyer or seller—was handled efficiently, gathering key details while also offering appointment scheduling. The ultimate goal was to reduce the burden on human executives while improving the quality of lead management and customer experience.
Challenges & Solutions
Challenges
Before implementing the AI voice agent, the firm faced several operational challenges:
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High Call Volume: Real estate executives spent excessive time handling preliminary calls, limiting their ability to focus on serious buyers and sellers.
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Missed Opportunities: Many prospect calls went unanswered due to limited availability, leading to lost business.
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Inconsistent Data Collection: Executives often had to rely on handwritten notes or manual data entry, resulting in incomplete or inconsistent prospect information.
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Scheduling Bottlenecks: Booking appointments was a manual process that required back-and-forth communication, leading to delays and frustration.
Solutions
To address these issues, the real estate firm deployed an AI-powered voice agent capable of handling initial prospect inquiries. The AI agent:
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Engages with prospects in real time to understand whether they are looking to buy or sell.
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Gathers key information such as property type, location preference, budget, and other preferences.
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Schedules appointments seamlessly with human executives based on availability.
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Provides structured insights so executives are well-prepared for client interactions.
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By leveraging AI, the firm significantly improved operational efficiency, reduced call handling times, and ensured no lead was lost due to human constraints. This transformation allowed human executives to focus on closing deals while the AI agent managed the groundwork, making real estate customer interactions smarter and more productive.
Results & Impact
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Improved operational efficiency by reducing call handling times.
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Ensured no lead was lost due to human constraints.
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Allowed human executives to focus on closing deals, enhancing overall productivity.
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Enhanced customer experience by providing timely responses and efficient appointment scheduling.
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